Privacy Policy

1. Who we are

Kayan is an AI-assisted business operations platform based in Amman, Jordan. It helps businesses manage customer conversations, leads, bookings, tasks, approvals, and operational reporting. For privacy questions, contact support@trykayan.com.

2. Information we collect

We collect information that businesses and their authorized users provide, information generated while using Kayan, and limited technical information needed to operate and secure the service.

• Account and business details, including names, work email addresses, phone numbers, roles, and organization information.
• Customer conversation and workflow data submitted through connected channels, such as messages, leads, bookings, tasks, and approval records.
• Configuration, support, pilot-request, and billing information.
• Device, browser, IP address, security, and service-usage information.

3. How we use information

We use information to provide and secure Kayan, process requested workflows, improve reliability, respond to support and pilot requests, communicate service information, prevent misuse, and comply with legal obligations. We do not sell personal information.

4. AI-assisted processing and human control

Kayan may use AI to classify intent, extract structured details, recommend actions, and prepare draft replies. Customers remain responsible for reviewing outputs and configuring approval rules. Kayan is designed to preserve human approval before outbound messages where that control is enabled or required.

5. Service providers and connected platforms

We may use trusted infrastructure, database, AI, hosting, analytics, email, and communications providers to operate Kayan. When a customer connects WhatsApp or another third-party channel, that provider’s terms and privacy practices also apply. We share only the information reasonably necessary for the requested service.

6. International processing

Kayan and its service providers may process information outside Jordan. Where information is transferred internationally, we use appropriate contractual, organizational, and technical safeguards suitable to the service and applicable requirements.

7. Retention

We retain information for as long as needed to provide the service, protect legitimate business and security interests, satisfy legal obligations, and resolve disputes. Customers may request deletion, subject to technical, contractual, and legal retention requirements.

8. Security

We use access controls, tenant separation, encryption provided by our infrastructure, logging, and operational safeguards designed to protect information. No online service can guarantee absolute security, and customers should protect their credentials and promptly report suspected unauthorized access.

9. Your choices and rights

Depending on applicable law and our relationship with you, you may request access, correction, deletion, restriction, or a copy of your personal information. Business end customers should usually direct requests to the business that controls their conversation data. You may contact support@trykayan.com for assistance.

10. Children, medical, and sensitive information

Kayan is a business service and is not directed to children. Customers should avoid submitting information that is unnecessary for their workflow and must apply appropriate safeguards when handling medical, financial, identity, or other sensitive information. Kayan does not provide medical, legal, or financial advice.

11. Changes and contact

We may update this policy as the service evolves. Material changes will be reflected by a revised date or appropriate notice. Questions can be sent to support@trykayan.com.